Shipping policy

Return and Exchange Policy

Our products are made-to-order, arriving brand new and fresh to you. As a result, all sales are final. However, If your item doesn't fit, comes to you damaged, we'll exchange it at no extra cost. Just let us know. 

But, you can opt for SEEL's Refund Assurance for easy no question ask refunds and hassle free return, when you check out.  It's the ultimate security and peace of mind when ordering online.  More details below on our returns, refunds and exchange policies.


REFUND POLICY: HASSLE-FREE REFUNDS WITH SEEL INSURANCE

SMOOTH & STRAIGHTFORWARD PROCESS

  • ELIGIBILITY
    Refunds are exclusively for customers who opted for "Return to SEEL" insurance during checkout.
  • TIME FRAME
    Initiate your return within 7 days after receiving your order using SEEL's Resolution Center at https://resolve.seel.com.
  • REASONS FOR REFUND
    Unfitting items, no longer needed, dissatisfaction, late arrivals, or any other reason - you're covered.

SEEL REFUND PROCESS

  1. INITIATE RETURN
    Use the SEEL Resolution Center (https://resolve.seel.com/) to initiate a product return and refund.
  2. RETURN CONDITIONS
    Items must be unused, in original condition and packaging.
  3. SHIPPING COVERED
    Return shipping costs are covered by SEEL, for a fast and stress-free experience.
  4. REFUND TIMING
    Refunds processed within 5 business days to the original payment method, with 5 to 7 business days for credit appearance.

EXCHANGE POLICY: 30 DAYS SIZE EXCHANGES

GOT THE WRONG SIZE? NO PROBLEM!

  • HOW TO EXCHANGE
    Contact us within 30 days of receipt, specifying the new size for the same product. We’ll send you a shipping label. We've extended this to 30 days just incase it's a gift for someone and need more time for them to try.
  • STOCK AVAILABILITY
    Subject to stock. If unavailable, choose between an exchange, full refund or store credit. 
  • EXCHANGE CONDITIONS
    Items we get back for an exchange must be new and unworn to qualify for a size exchange.  
  • SHIPPING COSTS
    We cover all exchange shipping fees. Initiate your exchange at support@malebeauty.club

EXCHANGE POLICY: DAMAGED OR WRONG PRODUCT?

DID YOU RECEIVE A DAMAGED OR WRONG ORDER? RELAX. WE'LL REPLACE IT.

  • HOW TO REPLACE
    Contact us within 7 days of receipt, to initiate the replacement process. We’ll send you a shipping label to return the product to us.
  • STOCK AVAILABILITY
    Subject to stock. If unavailable, choose between a full refund or store credit. 
  • EXCHANGE CONDITIONS
    We'll request for photos for proof of damage or incorrect order.  Items must be new, unworn, in original packaging. 
  • SHIPPING COSTS
    We cover all replacement shipping fees. Initiate your exchange at support@malebeauty.club

Lost, Stolen, and Delayed Orders

Lost or Stolen Orders:

  • Issues of loss, where the package is “not delivered” as per the carrier's information, must be reported WITHIN 90 DAYS AFTER THE ORDER DATE.
  • Case of “porch piracy”, however, where the package is “delivered” according to carrier but not received by customer, must be reported WITHIN 7 DAYS FROM THE TIME THE CARRIER’S INFORMATION IS UPDATED TO SAY THE PRODUCT WAS “DELIVERED”.

Delayed Orders:

  • For delay issues, allow 10 DAYS AFTER THE ORDER FULFILLMENT DATE (WHEN ORDER WAS SHIPPED OUT) to allow the couriers time to deliver your order. Standard delivery times can take about 5 to 10 days with delay issues. FOR INTERNATIONAL ORDERS, ALLOW IT 30 DAYS INSTEAD.
  • Should it take more time than the 10 or 30 day respective delivery time allowance, please contact us so we may assist you with delayed orders.
  • All issues, however, must be reported WITHIN 90 DAYS OF THE ORDER DATE.

NEED ASSISTANCE?

We're here to support you. For inquiries, help with returns and exchanges, or just to chat about our services, reach out at support@malebeauty.club.