Lost, Stolen, and Delayed Orders

Lost or Stolen Orders:

• Issues of loss, where the package is “not delivered” as per the carrier's information, must be reported within 90 days after the order date.
• Case of “porch piracy”, however, where the package is “delivered” according to carrier but not received by customer, must be reported within 7 days from the time the carrier’s information is updated to say the product was “delivered”.

Delayed Orders:

• For delay issues, allow 10 days after the order fulfillment date (when order was shipped out) to allow the couriers time to deliver your order. Standard delivery times can take about 5 to 10 days with delay issues. For international orders, allow it 30 days instead.
• Should it take more time than the 10 or 30 day respective delivery time allowance, please contact us so we may assist you with delayed orders.
• All issues, however, must be reported within 90 days of the order date.